ET Works S3 Cloud Storage Customer Agreement
Last Update: December 14, 2022
BY USING THE S3 STORAGE SERVICE OR ANY TECHNOLOGY, IDEA, DATA, DATABASES, ALGORITHM OR INFORMATION CONTAINED THEREIN (EACH, AS APPLICABLE) OR PROVIDED THEREWITH, ESTABLISHES A BINDING AGREEMENT BETWEEN YOU AS THE PERSON USING THE SERVICES, EITHER ON BEHALF OF YOURSELF OR ANY THIRD PARTY ENTITY AND ET WORKS, AND YOU AGREE TO BE BOUND BY THE TERMS AND CONDITIONS OF THIS AGREEMENT WITH RESPECT TO YOUR USE OF THE SERVICES.
YOU REPRESENT AND WARRANT THAT YOU HAVE THE LEGAL CAPACITY AND AUTHORITY TO ENTER INTO A BINDING AGREEMENT TO ADHERE TO THE TERMS AND CONDITIONS SET FORTH HEREIN, AND THAT THE S3 STORAGE SERVICE WILL BE USED ONLY IN ACCORDANCE WITH THIS AGREEMENT AND WITH ALL APPLICABLE LAWS. IF AN INDIVIDUAL IS REGISTERING OR USING THE S3 STORAGE SERVICE ON BEHALF OF AN ENTITY OR ORGANIZATION, THAT INDIVIDUAL WARRANTS, REPRESENTS, AND COVENANTS TO ET WORKS THAT SUCH INDIVIDUAL IS DULY AUTHORIZED TO AGREE TO THIS AGREEMENT ON BEHALF OF THE ORGANIZATION AND TO BIND THE ORGANIZATION TO THEM.
- Use of the S3 Storage Service
1.1 Access. Subject to the terms and conditions of this Agreement, ET Works hereby grants you and your Authorized Users (as defined below), for your internal business purposes and for so long as you maintain a Customer Account (as defined in Section 1.2) in good standing, a non-exclusive, non-transferable, non-sublicensable right to access and use the S3 Storage Service (including any customer portals which may also be made available to you in as part of or through with the S3 Storage Service) in accordance with the Documentation. “Documentation” means any user, technical and admin guides for the S3 Storage Service provided by ET Works.
(b) Unless explicitly permitted by this Agreement, you will only create one Customer Account per email address. You agree to provide accurate and complete information in the creation of your Customer Account, and you acknowledge and agree you will update this information with any changes. You may authorize others (collectively, “Authorized Users”) to use the S3 Storage Service on your behalf. Each Authorized User will establish or be provided with a username and password. You are responsible for the acts and omissions of your Authorized Users. Authorized Users may also be required to use other access credentials, such as an encryption key (collectively, “User Credentials”). We reserve the right to suspend or terminate the Customer Account, or the access of any Authorized User, for any reason, including if any registration information is inaccurate, untrue or incomplete, or if you or any of your Authorized Users fail to maintain the security of any User Credentials.
(c) You and your Authorized Users are responsible for ensuring that User Credentials are kept confidential and are not disclosed to any third party. You are fully responsible for all activity that occurs under your Customer Account using the User Credentials, including any loss or deletion of Your Content (as defined in Section 1.7 below), regardless of whether the activities are authorized by you or undertaken by you, your employees or a third party (including your contractors, agents or End Users). ET Works and its Affiliates are not responsible for unauthorized access to your Customer Account.
“Affiliate” means any corporation, partnership or other entity now existing or hereafter organized that directly or indirectly controls, is controlled by or under common control with ET Works. For purposes of this definition “control” means the direct possession of a majority of the outstanding voting securities of an entity.
(d) You agree to, and will ensure that each Authorized User will, notify us at support@ETWorks.com immediately upon learning of any unauthorized access to a Customer Account or any other suspected security breach.
1.3 Third-Party Content. Third-Party Content made available by ET Works through the S3 Storage Service, if any, may be used by you, solely at your option. Third-Party Content solely governed by the separate terms and conditions accompanying such Third-Party Content, which terms and conditions may include separate fees and charges. “Third Party Content” means content made available to you by any third party on the ET Works website or in conjunction with the S3 Storage Service.
1.4 Usage Data. To provide billing and administration services, or to investigate fraud, abuse or violations of this Agreement, we may process usage data related to your Customer Account, such as, by way of example only, resource identifiers, metadata tags, security and access roles, rules, usage policies, permissions, usage statistics and analytics (“Usage Data”).
1.5 Limited S3 Storage Services. We may offer the S3 Storage Service for free in limited circumstances, such as free trials, or may offer a pre-release version of any S3 Storage Service (“Limited S3 Storage Service”). The Limited S3 Storage Service requires an active Customer Account and is subject to the time limits that are made known to you at the time of order fulfillment, via email or the Documentation. You acknowledge and agree that you will use the Limited S3 Storage Service in compliance with any related Documentation and restrictions. You acknowledge that your, and your Authorized User’s, use of any Limited S3 Storage Service is for the sole purpose of evaluating and testing the applicable such service and providing feedback to ET Works. Further, you agree that any pre-release version of a S3 Storage Service may be experimental in nature, have not been fully tested and may be discontinued at any time with or without notice. We may, in our discretion, discontinue any Limited S3 Storage Service at any time, at which point your access will end and any Your Content shall be deleted.
1.6 Client Download. The S3 Storage Service may require software be installed by you. Subject to the terms and conditions of this Agreement, and in consideration of the applicable fees paid by you, ET Works grants to you a non-exclusive, nontransferable, limited license (without the right to sublicense) to install, execute and use such software solely: (i) in object code format; (ii) for your internal use, with no right to make such software available to third parties either by transferring copies thereof or by providing a hosted service; and (iii) in accordance with Documentation and the terms hereof.
1.7 Your Content. “Your Content” means content that you or any Authorized User transfer to us for storage or hosting by the S3 Storage Service in connection with your Customer Account. Your content does not include your Customer Account information. You will ensure that Your Content will not violate any terms of this Agreement or referenced ET Works policies or Documentation, or any applicable law. You are solely responsible for the development, content, operation, maintenance, and use of Your Content.
You represent and warrant to us that: (a) you or your licensors own all right, title, and interest in and to Your Content and Feedback; (b) you have all rights in Your Content and Feedback necessary to grant the rights contemplated by this Agreement; and (c) none of Your Content use of the S3 Storage Service will violate the Acceptable Use Policy
- ET Works Changes; Support and Maintenance
2.1 To the S3 Storage Service. We may change or discontinue any or all of the S3 Storage Service or change or remove functionality of any or all of the S3 Storage Service from time to time. We will notify you of any material change to or discontinuation of the S3 Storage Service by posting the revised version on our website and/or communicating it to you. Any changes to the S3 Storage Services will be effective ten (10) days from the time we post such changes. Your continued use of the S3 Storage Services thereafter constitutes your acceptance the changed S3 Storage Service.
2.2 To the APIs. We may change or discontinue any APIs for the S3 Storage Service from time to time. For any discontinuation of or material change to an API, we will use commercially reasonable efforts to continue supporting the previous version of such API for 12 months after the change or discontinuation (except if doing so (a) would pose a security or intellectual property issue, (b) is economically or technically burdensome, or (c) would cause us to violate the law or requests of governmental entities).
2.3 To the Service Level Agreements. We may change, discontinue or add Service Level Agreements from time to time.
2.4 Support and Maintenance. During the term of the Usage Term, ET Works will provide you with reasonable support via the ET Works ticketing system, in accordance with ET Works’ then-current service level agreement. ET Works and its Affiliates will provide you with service updates and bug fixes that we in its sole discretion makes generally available to its other similarly users of the S3 Storage Service at no charge. ET Works will use commercially reasonable efforts to correct reproducible failures of the S3 Storage Service to perform in substantial accordance with its Documentation. Premium support may be purchased from or through ET Works for an additional fee. Further, ET Works itself and through its Affiliates will use reasonable efforts to schedule maintenance to the S3 Storage Service during non-peak usage hours. ET Works may temporarily limit or suspend the availability of all or part of the S3 Storage Service, without liability, if it is necessary for reasons of public safety, security, maintenance of the S3 Storage Service, interoperability of services, data protection, or to perform work that is necessary for operational or technical reasons.
- Security and Data Privacy
3.1 ET Works Security. (a) Without limiting your obligations under Section 4.2 or the terms of Section 10, we will implement reasonable and appropriate measures designed to help you secure Your Content against accidental or unlawful loss, access or disclosure. (b) However, we cannot guarantee that unauthorized third parties will never be able to defeat our safeguards or use the Customer Account and/or Your Content for improper purposes. You provide your Customer Account details and Your Content to us at your own risk, and you are responsible for properly configuring and using the S3 Storage Service and otherwise taking appropriate action to secure, protect and backup your Customer Account(s) and Your Content in a manner that will provide appropriate security and protection, which might include use of encryption to protect Your Content from unauthorized access and routinely archiving Your Content.
3.2 Data Privacy. You may specify (at the discretion of ET Works) the regions in which Your Content will be stored. You consent to the storage of Your Content in, and transfer of Your Content into, the ET Works regions you select. When choosing ET Works regions outside of the European Union, you acknowledge that you are responsible for understanding applicable law(s) and regulation(s) concerning the transfer of Your Content and have expressly consented with the storage and transfer of Your Content outside of the European Union.
3.3 Access of Customer Data. We will not access or use Your Content except as necessary to maintain or provide the S3 Storage Service (including as set forth in Section 1.5), or as necessary to comply with applicable laws, rules or regulations, or governmental orders. We will not move Customer Content from the ET Works regions selected by you, except in each case as necessary to comply with applicable laws, rules or regulations, or governmental orders. Unless it would violate any of the foregoing, we will give you notice of any legal requirement or order regarding disclosure of Customer Data.
- License Grant; Acknowledgment
4.2 Restrictions. You acknowledge and agree that you shall not, and shall ensure your Authorized Users do not: (i) access or use the S3 Storage Service in any manner or for any purpose other than expressly permitted by the Documentation; (ii) change, modify or otherwise create derivative works of all or any portion of the S3 Storage Service; (iii) modify, disassemble, decompile or reverse engineer any part of the S3 Storage Service or apply any other process or procedure to derive source code of any software included in S3 Storage Service (except solely to the extent permitted by applicable law); (iv) access or use the S3 Storage Service in a way intended to avoid exceeding usage limits or quotas; (v) use S3 Storage Service in order to build a similar or competitive application or service; or (vi) remove, tamper with or alter any disabling mechanism or circumvent any technical protection measures associated with the S3 Storage Service, or otherwise use any tool to enable features or functionalities that are otherwise disabled in S3 Storage Service.
You further acknowledge and agree that, unless otherwise expressly agreed or otherwise permitted by ET Works, in writing (x) resell or sublicense the S3 Storage Service; or (y) remove or alter any proprietary notices (e.g., copyright and trademark notices) pertaining to the S3 Storage Service.
4.3 Log-In Credentials and Account Keys. Any log-in credentials and private keys provided to you by ET Works or generated by the S3 Storage Service are for your internal use only and you will not sell, transfer or sublicense them to any other entity or person, except that you may disclose your private key to your agents and subcontractors performing work on your behalf.
4.4 Authorized Users. You will be deemed to have taken any action that you permit, assist or facilitate any person or entity to take related to this Agreement, Your Content or use of the S3 Storage Service. You are responsible for your Authorized Users’ use of Your Content and the S3 Storage Service. You will ensure that all Authorized Users comply with your obligations under this Agreement. If you become aware of any violation of your obligations under this Agreement caused by an Authorized User, you will immediately suspend access to Your Content and the S3 Storage Service by such Authorized User. We do not provide any support or services to any Authorized User unless we have a separate agreement obligating us to provide such support or services to an Authorized User.
4.5 Assessments. You acknowledge and agree that (i) you assessed your data protection needs, network environment, technical specifications, and fees and cost of the S3 Storage Service, and you are solely responsible for your decision to use the S3 Storage Service even if ET Works has provided guidance to you in connection with the S3 Storage Service selected by you; and (ii) you are solely responsible for ensuring that you maintain and operate your information technology infrastructure in a manner appropriate to your use of the S3 Storage Service and its Documentation.
4.6 Your Conduct. You represent and warrant that Your Content and you and your Authorized User’s, use of the S3 Storage Service, and the technology related thereto, shall not (i) interfere with the proper working of the S3 Storage Services or impose an unreasonably large load on the ET Works infrastructure; (ii) give rise to civil or criminal liability, e.g. defamatory, threatening, pornographic, indecent, abusive, libelous or otherwise objectionable actions; (iii) violate or infringe upon any third party right, including any intellectual property right or right of privacy, or that abuses, harasses or stalks any other person; or (iv) initiate a denial of service attack, software viruses or other harmful or deleterious computer code, files or programs such as Trojan horses, worms, time bombs, cancelbots, or spyware.
- Fees and Payment
5.1 Service Fees. Fees for the S3 Storage Service (“Fees”) will calculated and billed based on the S3 Storage Service selected by you (i.e. monthly or prepaid Reserved Capacity), as set forth on your Order Sheet or ET Works quotation provided to you (which takes precedence). If we suspect that your account is at risk of non-payment, as determined in our discretion, we may bill you more frequently. All amounts payable by you under this Agreement will be paid to us without any setoff or counterclaim. We may increase or add new fees and charges for any existing S3 Storage Service by giving you at least thirty (30) days’ prior notice. We may elect to charge you interest at the rate of 1.5% per month (or the highest rate permitted by law, if less) on all late payments.
Your failure to maintain your current credit card information or other alternative payment method may result in an interruption of your use of the S3 Storage Service.
5.2 Credit Card Payments. We utilize third party payment providers to process credit card payments on ET Works’ behalf (“Payment Provider”). Such Payment Provider’s policies govern the processing of your payment, and you must refer to those policies and not this Agreement to determine your rights and liabilities. By providing your credit card information to the Payment Provider, you authorize ET Works, through such Payment Provider, to immediately charge the Fees for the S3 Storage Service during any applicable term for S3 Storage Service.
5.3 Taxes. All fees payable by you are exclusive of means any taxes and duties, including, without limitation, VAT, Service Tax, GST, excise taxes, sales and transactions taxes, and gross receipts tax (“Taxes”), which are your responsibility. We will charge and you will pay such applicable Taxes. We will not collect, and you will not pay, any Taxes for which you furnish us a properly completed exemption certificate or a direct payment permit certificate for which we may claim an available exemption. You shall indemnify, defend and hold ET Works harmless for any liability or expense we may incur in connection with the failure to pay, or collection of, any Taxes.
5.4 No Deduction. All payments made by you to us under this Agreement will be made free and clear of any deduction or withholding. If any such deduction or withholding (including but not limited to cross-border withholding taxes) is required on any payment, you will pay such additional amounts as are necessary so that the net amount received by us is equal to the amount then due and payable under this Agreement.
5.5 Ongoing Fees. You acknowledge and agree that your credit card or alternative payment method will be automatically charged usage Fees during such period as you have an active Customer Account and you use the S3 Storage Service unless you cancel your Customer Account. You may cancel your Customer Account by following the steps listed on the ET Works quotation or signed Order Sheet as part of a Terms of Supply.
- Proprietary Rights; Confidentiality
6.1 Reservation of Rights. You acknowledge and agree that the software, code, hardware, trademarks, trade secrets, proprietary methods and systems used to provide the S3 Storage Service (the “ET Works Technology”) and the content made available or displayed by us through the S3 Storage Service, including all text, graphics, images and the look and feel of such S3 Storage Service (collectively, the “ET Works Content”) are owned by or licensed to ET Works, including all intellectual property rights therein. Nothing in this Agreement or any of the Documentation shall be considered an assignment or other transfer of ownership in and to the ET Works Technology or ET Works Content to you, either expressly, or by implication, estoppel, or otherwise. Other than the authorizations or licenses as may be conferred or granted by us to you in this Agreement or any of the Documentation, ET Works reserves all right, title and interest in and to the ET Works Technology and ET Works Content. No right or license is granted by us to you or your Authorized Users to use any ET Works trademark, trade name, service mark, product name or other source designator.
Subject to the terms of this Agreement, you are hereby granted a limited, revocable, non-exclusive, non-sublicensable, non-transferrable license to do the following: (a) access and use the S3 Storage Service solely in accordance with this Agreement; and (b) copy and use the ET Works Content solely in connection with your permitted use of the S3 Storage Service. Except as provided in this Section 6.1, you obtain no rights under this Agreement from us, our Affiliates or our licensors to the S3 Storage Service, including any related intellectual property rights. Some ET Works Content and Third-Party Content may be provided to you under a separate license, such as the Apache License, Version 2.0, or other open source license. In the event of a conflict between this Agreement and any separate license, the separate license will prevail with respect to the ET Works Content or Third-Party Content that is the subject of such separate license.
6.2 Ongoing Development. ET Works may develop and provide ongoing innovation to the S3 Storage Service, including new features, functionality, and efficiencies. In the event ET Works adds new features or functionality (collectively, “New Features”) to the S3 Storage Service, ET Works may offer the New Features to you at no additional charge or, if ET Works generally charges customers for such functionality, ET Works may condition your use of the New Features on the payment of additional Fees.
6.3 Feedback. Notwithstanding anything to the contrary in this Agreement, you hereby agree that all intellectual property rights in the Feedback, and all other ownership in any ideas, modifications, enhancements, improvements, or any other suggestion specifically relating to the S3 Storage Service, are hereby assigned to ET Works and shall be the sole and exclusive property of ET Works. All Feedback shall be treated as ET Works’ Confidential Information. Without limiting the generality of the foregoing, you agree that your provision of Feedback does not give you any intellectual property or any other right, title, or interest in or to any aspects of the S3 Storage Service, even if such Feedback leads to the creation of a new product or service by ET Works, or New Features. “Feedback” means any suggestions, enhancement requests, recommendations, corrections or other feedback provided by you, your affiliates, and/or Authorized Users relating to the features or operation of the S3 Storage Service and Documentation.
6.4 Confidentiality. Either party may, from time to time, deliver to the other certain non-public information including formulas, flow charts, diagnostic routines, business information, forecasts, financial plans and data, balance sheet information, customer information, marketing plans, hardware, software and unannounced product information (“Confidential Information”). Confidential Information shall also include the ET Works Content and Your Content, and any other information disclosed by a party to the other party, in whatever form, including visually and orally, and designated in writing as proprietary or confidential, or which – to a reasonable person familiar with the disclosing party’s business and the industry in which it operates – is of a proprietary or confidential nature. During the term of this Agreement and following three (3) years after its termination, each party will not disclose any such Confidential Information except as set forth herein. The receiving party shall hold in confidence, and shall not disclose (or permit or suffer its personnel to disclose) any Confidential Information to any person or entity except to a director, officer, employee, outside consultant, or advisor (collectively “Representatives”) who have a need to know such Confidential Information in the course of the performance of their duties for the receiving party and who are bound by a duty of confidentiality no less protective of the disclosing party’s Confidential Information than this Agreement. The receiving party and its Representatives shall use such Confidential Information only for the purpose for which it was disclosed and shall not use or exploit such Confidential Information for the benefit of another without the prior written consent of the disclosing party. Each party accepts responsibility for the actions of its Representatives and shall protect the other party’s Confidential Information in the same manner as it protects its own valuable confidential information, but in no event, shall less than reasonable care be used. The parties expressly agree that the terms of this Agreement are Confidential Information and you further agree that it shall not use the S3 Storage Service for the purposes of conducting comparative analysis, evaluations or product benchmarks with respect to the services and will not publicly post any analysis or reviews of the services without ET Works’ prior written approval. A receiving party shall promptly notify the disclosing Party upon becoming aware of a breach or threatened breach hereunder and shall cooperate with any reasonable request of the disclosing party in enforcing its rights
Information will not be deemed Confidential Information hereunder if such information: (i) is known prior to receipt from the disclosing party, without any obligation of confidentiality; (ii) becomes known to the receiving party directly or indirectly from a source other than one having an obligation of confidentiality to the disclosing party; (iii) becomes publicly known or otherwise publicly available, except through a breach of this Agreement; or (iv) is independently developed by the receiving party without use of the disclosing party’s Confidential Information. The receiving party may disclose Confidential Information pursuant to the requirements of applicable law, legal process or government regulation, provided that, where legally permitted to do so, it gives the disclosing party reasonable prior written notice to permit the disclosing party to contest such disclosure, and such disclosure is otherwise limited to the required disclosure.
Notwithstanding any other provision of this Agreement, both parties acknowledge that any use of the disclosing party’s Confidential Information in a manner inconsistent with the provisions of this Agreement may cause the disclosing party irreparable and immediate damage for which remedies other than injunctive relief may be inadequate. Therefore, both parties agree that, in addition to any other remedy which the disclosing party may be entitled hereunder, at law or equity, the disclosing party shall be entitled to an injunction or injunctions (without the posting of any bond and without proof of actual damages) to restrain such use in addition to other appropriate remedies available under applicable law.
- Term; Termination; Suspension
7.1 Term. Subject to the provisions of Section 7.2, the term of your access to the S3 Storage Service (a “Usage Period”) will continue for so long as you have an active and fully paid up Customer Account (the “Term”).
Unless otherwise agreed in writing as part of a signed Order Sheet:
(a) Termination For Convenience. Subject to Section 5, either party may terminate this Agreement and your Customer Account for any reason by providing the other party at least ninety (90) days’ advance notice. However, if you have agreed a minimum term reserved capacity S3 Storage Service, you remain responsible for all fees due for the balance of the then-current reserved capacity term, and you shall not be entitled to any refunds.
(b) Termination for Failure to Pay. In the event you fail to make any payment as set forth in this Agreement, we reserve the right to disable your Customer Account after twenty-four (24) hours’ notice to you. You are required to make payment of all outstanding amounts before your Customer Account is re-enabled.
If you fail to respond to the first notice of payment failure, we will provide a second final notice that if outstanding amounts are not paid in full within twenty-four (24) hours our delivery of the second notice, we reserve the right to delete your Customer Account and Your Content within seventy-two (72) hours from such final notice.
(c) Termination for Cause.
(i) By Either Party. Either party may terminate this Agreement and your Customer Account for cause if the other party is in material breach of this Agreement and/or your Customer Account and the material breach remains uncured for a period of thirty (30) days from receipt of notice by the other party.
(ii) By ET Works. We may also terminate this Agreement and/or your Customer Account immediately upon notice to you (A) if our relationship with Affiliates and/or a third-party partner who provides software or other technology we use to provide the S3 Storage Service expires, terminates or requires us to change the way we provide the software or other technology as part of the S3 Storage Service, or (B) in order to comply with law.
7.3 Effect of Termination. Upon the Termination Date: (i) all your rights under this Agreement and your Customer Account immediately terminate; (ii) you remain responsible for all fees and charges you have incurred through the termination date (except for Reserved Capacity, which is addressed in Section 7.2(a) above) and are responsible for any fees and charges you incur up to termination; (iii) you will immediately return or, if instructed by us, destroy all ET Works content in your possession; and (iv) those terms intended to survive termination shall continue to apply in accordance with their terms.
7.4 Immediate Termination or Suspension. We may elect to terminate or suspend (in our sole discretion) your or any Authorized User’s right to access or use any portion or all of the S3 Storage Service immediately upon notice to you if we determine:
(a) your or an End User’s use of the S3 Storage Service (i) poses a security risk to ET Works, the S3 Storage Service, any other ET Works customer, or any third party, (ii) could adversely impact our systems, the S3 Storage Service or the systems or content of any other ET Works customer, (iii) could subject us, our Affiliates, or any third party to civil or criminal liability, or (iv) could be criminal, fraudulent or otherwise illegal;
(b) you are, or any Authorized User is, in material breach of this Agreement;
(c) you are in breach of your payment obligations under Section 5; or
(d) you have ceased to operate in the ordinary course, made an assignment for the benefit of creditors or similar disposition of your assets, or become the subject of any bankruptcy, reorganization, liquidation, dissolution or similar proceeding.
7.5 Effect of Suspension. If we suspend your right to access or use any portion or all of the S3 Storage Service, (a) you remain responsible for all fees and charges you incur during the period of suspension; and (b) you will not be entitled to any service credits under the Service Level Agreements for any period of suspension.
8.1 In General By You. You will defend, indemnify, and hold harmless us, our Affiliates and licensors, and each of their respective employees, officers, directors, and representatives from and against any claims, damages, losses, liabilities, costs, and expenses (including reasonable attorneys’ fees) (“Losses”) arising out of or relating to any third-party claim concerning: (a) your or any Authorized Users’ use of the S3 Storage Service (including any activities under your Customer Account and use by your Authorized Users); (b) violation of applicable law, rule or regulation by you, your Authorized Users or Your Content; or (c) any claim alleging that any of Your Content infringes or misappropriates any privacy or third party intellectual property rights. You will reimburse us for reasonable attorneys’ fees, as well as our employees’ and contractors’ time and materials spent responding to any third-party subpoena or other compulsory legal order or process associated with third party claims described in (a) and (b) above at our then-current hourly rates.
8.2 ET Works Indemnity Obligations.
(a) Subject to the limitations in this Section 8, ET Works will defend you and your employees, officers, and directors against any third-party claim alleging that the S3 Storage Service infringes or misappropriates a third party’s intellectual property rights, and will pay the amount of any adverse final judgment or settlement, agreed to by ET Works in writing. ET Works will also defend, indemnify, and hold you and your employees, officers, and directors from and against and Losses arising out of ET Works’ violation of any applicable law, rule or regulation.
(b) We will have no obligation or liability under this Section 8.2 arising from infringement by combinations of the S3 Storage Service with any other product, service, software, data, content or method. In addition, ET Works will have no obligations or liability arising from your or any Authorized User’s use of the S3 Storage Service after ET Works has notified you to discontinue such use. The remedies provided in this Section 8.2 are the sole and exclusive remedies for any third-party claims of infringement or misappropriation of intellectual property rights by the S3 Storage Services.
(c) For any claim covered by Section 8.2(a), ET Works will, at its election, either: (i) procure the rights to use that portion of the S3 Storage Service alleged to be infringing; (ii) replace the alleged infringing portion of the S3 Storage Service with a non-infringing alternative; (iii) modify the alleged infringing portion of the S3 Storage Service to make it non-infringing; or (iv) terminate the allegedly infringing portion of the S3 Storage Services and this Agreement.
8.3 Process. The obligations under this Section 8 will apply only if the indemnified party: (a) gives the other party prompt written notice of the claim; (b) permits the other party to control the defense and settlement of the claim; and (c) reasonably cooperates with the other party (at the other party’s expense) in the defense and settlement of the claim. In no event will a party agree to any settlement of any claim that involves any commitment, other than the payment of money, without the written consent of the other party.
THE S3 STORAGE SERVICE IS PROVIDED “AS IS.” EXCEPT TO THE EXTENT PROHIBITED BY LAW, OR TO THE EXTENT OF ANY STATUTORY RIGHTS THAT CANNOT BE EXCLUDED, LIMITED OR WAIVED, WE AND OUR AFFILIATES AND LICENSORS (A) MAKE NO REPRESENTATIONS OR WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, STATUTORY OR OTHERWISE REGARDING THE S3 STORAGE SERVICE OR THE THIRD-PARTY CONTENT, AND (B) DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, STATUTORY OR OTHERWISE, INCLUDING, WITHOUT LIMITATION, ANY IMPLIED OR EXPRESS WARRANTIES (I) OF MERCHANTABILITY, SATISFACTORY QUALITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, OR QUIET ENJOYMENT, (II) ARISING OUT OF ANY COURSE OF DEALING OR USAGE OF TRADE, (III) THAT THE S3 STORAGE SERVICE OR ANY THIRD-PARTY CONTENT WILL BE UNINTERRUPTED, ERROR FREE OR FREE OF HARMFUL COMPONENTS, AND (IV) THAT ANY OF YOUR CONTENT WILL BE SECURE OR NOT OTHERWISE LOST OR ALTERED.
- Limitations of Liability
EXCEPT IN THE CASE OF ET WORKS’ GROSS NEGLIGENCE, WILLFUL MISCONDUCT OR FRAUD, ET WORKS AND ITS AFFILIATES AND LICENSORS WILL NOT BE LIABLE TO YOU FOR ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL OR EXEMPLARY DAMAGES (INCLUDING DAMAGES FOR LOSS OF PROFITS, REVENUES, CUSTOMERS, OPPORTUNITIES, GOODWILL, USE, OR DATA), EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES, AND REGARDLESS OF THE FORM OF ACTION.
EXCEPT IN THE CASE OF ET WORKS’ GROSS NEGLIGENCE, WILLFUL MISCONDUCT OR FRAUD, ET WORKS AND ITS AFFILIATES’ AND LICENSORS’ AGGREGATE LIABILITY UNDER THIS AGREEMENT, REGARDLESS OF THE FORM OF ACTION, WILL NOT EXCEED THE AMOUNT YOU ACTUALLY PAY ET WORKS UNDER THIS AGREEMENT FOR THE S3 STORAGE SERVICE THAT GAVE RISE TO THE CLAIM DURING THE 12 MONTHS BEFORE THE LIABILITY AROSE. IF S3 STORAGE SERVICE (OR ANY OTHER ET WORKS PRODUCT) IS PROVIDED TO YOU WITHOUT CHARGE, THEN ET WORKS WILL HAVE NO LIABILITY TO YOU WHATSOEVER, AND IN ANY EVENT NO MORE THAN £500.
YOU EXPRESSLY RECOGNIZE AND ACKNOWLEDGE THAT THE DISCLAIMERS AND LIMITATIONS SET FORTH IN THIS SECTION ARE AN ESSENTIAL PART OF THE AGREEMENT AND AN ESSENTIAL FACTOR IN ESTABLISHING THE PRICE OF S3 STORAGE SERVICE.
THE FOREGOING DISCLAIMERS AND LIMITATIONS WILL APPLY TO THE FULLEST EXTENT PERMITTED UNDER APPLICABLE LAW AND NOTWITHSTANDING A FAILURE OF ESSENTIAL PURPOSE OF ANY REMEDY PROVIDED IN THIS AGREEMENT.
- Modifications to the Agreement
We may modify this Agreement (including any policies or any links referenced herein) at any time by posting a revised version on the ET Works website or by otherwise notifying you in accordance with Section 12.10. Subject to the foregoing, the modified terms will become effective upon posting or, if we notify you by email, as stated in the email message. By continuing to use the S3 Storage Service after the effective date of any modifications to this Agreement, you agree to be bound by the modified terms. It is your responsibility to check the ET Works website and ask your ET Works account manager regularly for modifications to this Agreement.
12.1 Assignment. You will not and do not have the right to assign or otherwise transfer this Agreement or any of the rights and obligations under this Agreement, without ET Works’ prior written consent. Any assignment or transfer, or attempt thereof, in violation of this Section 12.1 will be void. Notwithstanding the foregoing, either party may assign this Agreement to any person or entity that is an affiliate, or acquires by sale, merger or otherwise, all or substantially all or a portion of such party’s assets, stock or business. If another entity merges with or acquires ET Works, or all, substantially all or a portion of our assets, stock or business you agree your encrypted stored data and information that ET Works has collected from you, including personally identifiable information, may, and you consent to, the secure transfer of such information to such successor or assignee.
12.2 Affiliates, Subcontractors and Vendors. Some or all of the S3 Storage Service, including support services, may be provided by ET Works’ Affiliates, agents, subcontractors and information system vendors. The rights and obligations of ET Works may be, in whole or in part, exercised or fulfilled by the foregoing entities.
12.3 Entire Agreement. This Agreement incorporates any policies or other information found at the published links by reference and is the entire agreement between you and us regarding the subject matter of this Agreement. This Agreement supersedes all prior or contemporaneous representations, understandings, agreements, or communications between you and us, whether written or verbal, regarding the subject matter of this Agreement. We will not be bound by, and specifically object to, any term, condition or other provision that is different from or in addition to the provisions of this Agreement (whether or not it would materially alter this Agreement) including for example, any term, condition or other provision (a) submitted by you in any order, receipt, acceptance, confirmation, correspondence or other document, (b) related to any online registration, response to any Request for Bid, Request for Proposal, Request for Information, or other questionnaire, or (c) related to any invoicing process that you submit or require us to complete. If the terms of this Agreement are inconsistent with the terms contained in document referenced or linked herein, the terms contained in such document will control.
12.4 Force Majeure. We and our Affiliates will not be liable for any delay or failure to perform any obligation under this Agreement where the delay or failure results from any cause beyond our reasonable control, including acts of God, labor disputes or other industrial disturbances, electrical or power outages, utilities or other telecommunications failures, earthquake, storms or other elements of nature, epidemics, pandemics, blockages, embargoes, riots, acts or orders of government, acts of terrorism, or war.
12.5 Governing Law. The laws of England, without reference to conflict of law rules, governs this Agreement and any dispute of any sort that might arise between the parties. The United Nations Convention for the International Sale of Goods does not apply to this Agreement.
12.6 Trade Compliance. In connection with this Agreement, each party will comply with all applicable import, re-import, sanctions, anti-boycott, export, and re-export control laws and regulations. For clarity, you are solely responsible for compliance related to the manner in which you choose to use the S3 Storage Service, including your transfer and processing of Your Content, the provision of Your Content to Authorized Users, and the ET Works region in which any of the foregoing occur. You represent and warrant that you and your financial institutions, or any party that owns or controls you or your financial institutions, are not subject to sanctions or otherwise designated on any list of prohibited or restricted parties, including but not limited to the lists maintained by the United Nations Security Council, the U.S. Government (e.g., the Specially Designated Nationals List and Foreign Sanctions Evaders List of the U.S. Department of Treasury, and the Entity List of the U.S. Department of Commerce), the European Union or its Member States, or other applicable government authority.
12.7 Independent Contractors; Non-Exclusive Rights. Both parties are independent contractors, and this Agreement will not be construed to create a partnership, joint venture, agency, or employment relationship. Neither party, nor any of their respective Affiliates is an agent of the other for any purpose or has the authority to bind the other. Both parties reserve the right (a) to develop or have developed for it products, services, concepts, systems, or techniques that are similar to or compete with the products, services, concepts, systems, or techniques developed or contemplated by the other party, and (b) to assist third party developers or systems integrators who may offer products or services which compete with the other party’s products or services.
12.8 Language. All communications and notices made or given pursuant to this Agreement must be in the English language. If we provide a translation of the English language version of this Agreement, the English language version of the Agreement will control if there is any conflict.
12.9 Confidentiality and Publicity. You may use ET Works Confidential Information only in connection with your use of the S3 Storage Service as permitted under this Agreement. You will not disclose ET Works Confidential Information during the Term or at any time during the 5-year period following the end of the Term. You will take all reasonable measures to avoid disclosure, dissemination or unauthorized use of ET Works Confidential Information, including, at a minimum, those measures you take to protect your own confidential information of a similar nature. You will not issue any press release or make any other public communication with respect to this Agreement or your use of the S3 Storage Service.
(a) To You. We may provide any notice to you under this Agreement by: (i) posting a notice on the ET Works website; or (ii) sending a message to the email address then associated with your account. You agree that all disclosures, notices and communications are considered received by you within twenty-four (24) hours of the time posted to ET Works’ website, or within twenty-four (24) hours of the time emailed to you. It is your responsibility to keep your email address current. You will be deemed to have received any email sent to the email address then associated with your account when we send the email, whether or not you actually receive the email.
(b) To Us. To give us notice under this Agreement, you must contact ET Works as follows: (i) by email transmission to support@ETWorks.com; or (ii) by personal delivery, overnight courier or registered or certified mail to either ET Works Ltd, the attention of CEO. Notices provided by personal delivery will be effective immediately. Notices provided by email transmission or overnight courier will be effective one (1) business day after they are sent. Notices provided registered or certified mail will be effective three (3) business days after they are sent.
12.12 No Third-Party Beneficiaries. This Agreement does not create any third-party beneficiary rights in any individual or entity that is not a party to this Agreement.
12.13 No Waivers. The failure by either party to enforce any provision of this Agreement will not constitute a present or future waiver of such provision nor limit a party’s right to enforce such provision at a later time. All waivers by a party must be in writing to be effective.
12.14 Severability. If any portion of this Agreement is held to be invalid or unenforceable, the remaining portions of this Agreement will remain in full force and effect. Any invalid or unenforceable portions will be interpreted to effect and intent of the original portion. If such construction is not possible, the invalid or unenforceable portion will be severed from this Agreement, but the rest of the Agreement will remain in full force and effect.
12.15 Marketing. Each party may use the other party’s name, trade name, trademarks, icons, and logos (collectively, the “Brands”) to refer publicly to the other, orally and in writing, as a customer/vendor of the other solely in connection with the S3 Storage Service and only during the Term. Any other use of a party’s Brands requires such party’s prior written consent.
- Export Controls.Your use of the S3 Storage Service is subject to compliance with United States and other applicable export control and trade sanctions laws, rules and regulations (collectively, “Export Control Laws”). You will not export, reexport, download or otherwise transmit the S3 Storage Service, or technical data relating thereto, in violation of any applicable Export Control Laws. In particular, you acknowledge that the S3 Storage Services, or any part thereof, may not be exported, transmitted, or re-exported to, or otherwise used in: (a) any country subject to a U.S. embargo or comprehensive trade sanctions or that has been designated a state sponsor of terrorism by the U.S. Government (“Sanctioned Countries”); or (b) anyone identified on any U.S. Government restricted party lists (collectively, “Restricted Party Lists”). By purchasing the S3 Storage Service, you represent and warrant that you are not located in any Sanctioned Country or on any Restricted Party List. You acknowledge that the S3 Storage Service may not be available in all jurisdictions and that you are solely responsible for complying with applicable Export Control Laws related to the manner in which you choose to use the S3 Storage Service, including your transfer and processing of your Your Content and the region in which any of the foregoing occur.
- Electronic Communications.By using S3 Storage Service, you acknowledge that we communicate with you electronically to the email address provided in your Customer Account. It is your responsibility to keep your email address current for notice purposes. For contractual purposes, you (a) consent to receive communications from ET Works in an electronic form and (b) agree that all terms and conditions, agreements, notices, disclosures, and other communications that ET Works provides to you electronically satisfies any legal requirement that such communications would satisfy if it were to be in writing.
- Contact Us.To contact ET Works regarding this Agreement (i) email ET Works at support@ETWorks.com, or (ii) write to Sales at ET Works Ltd at the address set forth in ET Works’ contact page on the ET Works website.
ET Works SLA Agreement
Last Update: December 15, 2022
This S3 Storage Service Level Agreement (“SLA”) sets forth the service levels provided by ET Works with respect to ET Works’ services (“S3 Storage Service”) provided under the terms of the ET Works IT Services Terms of Supply (the “Agreement”) separately agreed between the applicable ET Works entity (“ET Works”, “we”, “us” or “ours”) and you (“you” or “your”). Unless otherwise provided herein, this SLA is subject to the terms of the Agreement and capitalized terms will have the meaning specified in the Agreement. We reserve the right to change the terms of this SLA in accordance with the Agreement.
- Maintenance: You acknowledge that the S3 Storage Service may be unavailable due to maintenance performed by ET Works. ET Works’ scheduled maintenance for the S3 Storage Service (as well as any unscheduled, emergency maintenance, to the extent ET Works is able to provide any advance notice) will be notified to you via your Account Manager and/or a member of the ET Works team. We will endeavour to limit actual maintenance outages to the minimum necessary to provide a consistent and reliable S3 Storage Service to you.
- Service Availability: ET Works will use commercially reasonable efforts to ensure the S3 Storage Service is available for in accordance with the Monthly Uptime Percentage. The “Monthly Uptime Percentage” is calculated by subtracting from 100% the average of the Error Rates from each five-minute period in the monthly billing cycle. “Error Rate” means: (i) the total number of internal server errors returned by ET Works as error status “Internal Error” or “Service Unavailable” divided by (ii) the total number of requests for the applicable request type during that five-minute period. We will calculate the Error Rate for each ET Works account as a percentage for each five-minute period in the monthly billing cycle. The calculation of the number of internal server errors will not include errors that arise directly or indirectly as a result of any of the SLA Exclusions specified in Section 3 below.
If availability is impacted by factors other than those used in our calculation of the Error Rate, then we may issue a Service Credit considering such factors at our discretion.
- SLA Exclusions: This SLA does not apply to any unavailability, suspension or termination of the S3 Storage Service, or any other S3 Storage Service performance issues: (i) caused by factors outside of our reasonable control, including any force majeure event or Internet access or related problems beyond the demarcation point of the S3 Storage Service; (ii) that result from any actions or inactions of you or any third party; (iii) that result from your equipment, software or other technology and/or third party equipment, software or other technology (other than third party equipment within our direct control); (iv) that result from scheduled or emergency maintenance activities for the Services; (v) arising from our suspension and termination of your right to use the S3 Storage Service in accordance with the Customer Agreement, or (vi) ET Works’ scheduled maintenance, which will be notified to you via your Account Manager and/or a member of the ET Works team, as well as any unscheduled emergency maintenance.
Further, all test, development, beta, sandbox and other non-production environments are expressly excluded from this SLA, and no Service Credits shall be available for unavailability of any such environment.
- Calculation of Service Credits: In the event ET Works doesn’t meet the Monthly Uptime Percentage (except due to any SLA Exclusions), then upon your written request, we will provide you with a credit against your standard fees for the S3 Storage Service (“Service Credit”). Service Credits are calculated as a percentage of the total fees paid by you for the S3 Storage Service for the billing cycle in which the error occurred, as set forth below.
A Service Credit will be applicable and issued only if the credit amount for the applicable monthly billing cycle is greater than one dollar ($1 USD). We will apply any Service Credits only against future payments otherwise due from you for the Services. We may elect to issue the Service Credit to the credit card you used to pay the fees during the billing cycle in which the error occurred. Service Credits may not be transferred or applied to any account other than the account in which the error occurred, as set forth below.
|Monthly Uptime Percentage||Service Credit Percentage|
|Equal to or greater than 99.0% but less than 99.9%||10%|
|Less than 99.0%||25%|
You must be current on all payments to ET Works in order to be eligible for Service Credits. The aggregate maximum number of Service Credits to be issued by ET Works to you in a single billing month will not exceed 50% of the amount due by you for the applicable S3 Storage Service for the applicable month. Service Credits will be made in the form of a monetary credit applied to future use of the S3 Storage Service.
Your sole and exclusive remedy for any unavailability, non-performance, or other failure by us to provide the Services is the receipt of a Service Credit (if eligible) in accordance with the terms of this SLA.
Credit Request and Payment Procedures
To receive a Service Credit, you must submit a claim to support@ETWorks.com. To be eligible, the credit request must be received by us by the end of the second billing cycle after which the incident occurred and must clearly (a) indicate in the subject line that it is a Service Credit request; (b) specify the dates and times of each incident of non-zero Error Rates that you are claiming; and (c) document the errors and corroborate your claimed outage (any confidential or sensitive information in these logs should be removed or replaced with asterisks).
If your request is validated by us, then we will issue the Service Credit to you within one billing cycle following the month in which your request is confirmed by us. If you do not timely submit a written request for a Service Credit, you forfeit all rights to receive a Service Credit for billing cycle in question.